Sophia is a chatbot that assists survivors of domestic violence 24/7 no matter where you are in the world and in strict confidentiality. Sophia’s goal is to help people who interact with her feel safe, protected from any kind of judgement, stigma and/or isolation and find the right resources to meet their needs.
A chatbot, also known as a “conversational agent”, is a computer program designed to interact with users through messaging platforms or applications. It provides automated responses by processing the data provided. In addition to the anonymity it offers to interlocutors, it also has the advantage of meeting the requirements of speed in certain situations. It thus eliminates any risk of delay.
Sophia was created by the Swiss non-profit organisation Spring ACT and their team of experts in human rights and gender-based violence and professionals coming mainly from the fields of technology, communication, personal and professional development and psychology. This multi-disciplinarity combined with the diversity of the team has enabled Sophia to take into account several key aspects and provide a comprehensive and integrated process of support and assistance to survivors of domestic violence. Most importantly, Sophia was developed in close collaboration with survivors of domestic violence themselves. They form a integral part of the team, the volunteers, and the management of Spring ACT. In addition, the development og Sophia was accompanied by the umbrella organisation of all domestic violence shelters in Switzerland (DAO), and the national coordination of victims assistance (SODK SVK-OHG).