Sophia chat button - Ada


Sophia is a chatbot that assists survivors of domestic violence 24/7 no matter where you are in the world and in strict confidentiality. 

How does Sophia work?

Sophia helps survivors of domestic violence in three main ways, which we call “G.A.L.”:
Gather potential evidence
Assess your rights
Learn about your options
You can chat to Sophia about abusive relationships, what you need to know if you plan to leave, and most importantly where and how to find help. Sophia also helps you gather potential evidence of the abuse and store it safely in your personal Digital Safe. It is often difficult to get out of an abusive situation due to many known and sometimes unknown factors. With Sophia, this becomes possible.The documents and files that you decide to entrust to her could constitute potential evidence. They could be used in custody decisions, divorce proceedings, and obtaining restraining orders with the support of the police. They could also be sent to trusted friends in case of need. No steps are taken without your consent.

What is a Chatbot?

A chatbot, also known as a “conversational agent”, is a computer program designed to interact with users through messaging platforms or applications. It provides automated responses by processing the data provided. In addition to the anonymity it offers to interlocutors, it also has the advantage of meeting the requirements of speed in certain situations. It thus eliminates any risk of delay.


Who created Sophia?

Sophia was created by the Swiss non-profit organisation Spring ACT and their team of experts in human rights and gender-based violence and professionals coming mainly from the fields of technology, communication, personal and professional development and psychology. This multi-disciplinarity combined with the diversity of the team has enabled Sophia to take into account several key aspects and provide a comprehensive and integrated process of support and assistance to survivors of domestic violence. Most importantly, Sophia was developed in close collaboration with survivors of domestic violence themselves. They form a integral part of the team, the volunteers, and the management of Spring ACT. 


Privacy and Security of chatting to Sophia

No matter where you are, Sophia works beyond borders and ensures your digital safety and complies with the strictest security protocol, i.e. the European General Data Protection Regulation. Meaning that we only process your data with utmost care and for your most important objective: gathering evidence, keeping it in the safest environment possible and destroying it for good by your preference. You can read more about the Privacy Policy here.
Last but not least, Zendesk’s software Sunshine Conversation provides the licence for Sophia to run on all platforms. You can read Zendesk Privacy Policy here.